CommercialExperts

By clicking "Accept" you agree to the use of cookies.
Accept Reject

Privacy Preference Center

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More Information.

Manage Consent Preferences

Accept all Cookies

Save and Continue

Updating Preferences

Please wait whilst we update your preferences...

Home

Complaints Procedure

How to complain...

CommercialExperts always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we're keen to resolve it as quickly as possible. You can contact us in any of the following ways:

By Email: complaints@tfli.co.uk

By Post:

CommercialExperts.Com (trading style of TFLI Limited)
First Floor Beechwood Court
Springwood Way
Tytherington Business Park
Macclesfield
Cheshire
SK10 2XG

How we handle your complaint

Once you've made a complaint, the Compliance Department will log the complaint, send you an acknowledgement and try to resolve the concerns within 3 working days of receipt. The acknowledgement will include the name and contact details of the individual dealing with the complaint.

We aim to resolve this as soon as possible usually within 15 working days issuing you with a final response. A final response must be issued within these 8 weeks, and we will always keep you updated on the progress of the complaint.